Enterprise Services Planning (ESP) is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of MRP for a professional services business. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly intangible products and services to customers.
Such businesses are increasingly exposed to VUCA - the conditions of volatility, uncertainty, complexity and ambiguity. It is often futile, under such condition, to plan specific results, deliverables, and milestones. The VUCA reality quickly tosses such plans out of the window. Does this sound like your enterprise? ESP can help! What you can do is, plan the capacity of your services to sense, respond and deliver the right levels of service that meet customers' purpose. You can plan the mechanisms of feedback to keep your network of services balanced and capable to execute your strategy. You can plan to avoid risks your enterprise can't take and to manage the risks it chooses to take. That's what we mean by "planning."
ESP complements the delivery capabilities generated by Kanban "from the middle" and agile approaches "from the bottom up" and connects them "at the top" with the models and tools you need to manage on enterprise level.
(This is a brief overview. The detailed agenda is near the bottom of the page.)
Executive Track material plus:
Executive Track and Product Manager's Track material plus:
One-day ESP classes will be offered starting in the second half of 2019.
|Seattle (full-week program)||Register now!|
|June 3-7||Bilbao (full-week program)||Register now!|
Note: the "register now" links will take you to David J Anderson School of Management website, where you can complete the registration.
You can also register for the Seattle April 29-May 3 event here at the equivalent price in Canadian dollars. The sales tax rate is 0% as it's an export product.
Alexei Zheglov - he is one of the key contributors to ESP and has more experience applying and teaching it than anyone except the ESP originator David J Anderson. Alexei is a co-author of the new business book, Fit-for-Purpose: How Modern Businesses Find, Satisfy & Keep Customers.
Participants receive standard Lean Kanban University (LKU) certificates of completion.
The ESP workshop approach is not to impart large bodies of knowledge or complicated process solutions for you to implement. Instead, we bring in stories and exercises to give you many opportunities to reflect and discover options for what you could be managing differently and better in your enterprise. Like all of the Lean Kanban curriculum was created through collaboration of leading experts and validated many training classes around the world. As a result, you get pragmatic, actionable guidance you can implement in your organization next week - because it doesn't require permission, a large budget or getting others to change.
Each day includes four intensive 90-minute sessions. With proper breaks between the "quarters" as well as the lunch breaks, it takes about eight hours to complete each day's agenda. Here's the approximate schedule:
|9:00-10:30||Class session (Q1)|
|11:00-12:30||Class session (Q2)|
|1:30-3:00||Class session (Q3)|
|3:30-5:00||Class session (Q4)|
Here's the approximate day-to-day agenda of the five days of Enterprise Services Planning workshop.
|Q1||Introductions, Overview of strategy|
|Q2||Organizational risk categorization, corporate identity, fragility, resilience, robustness, antifragility, organizational dilemma|
|Q3||Fit-for-Purpose framework: core concepts|
|Q4||Fit-for-Purpose framework: managing for F4P, F4P cards and box scores, from insights to action, integrations|
|Q5||Custom risk assessment frameworks: visualizing risks, cost of delay, sequencing|
|Q6||Custom risk assessment frameworks: design your own|
|Q7||Alignment of strategy and capability|
|Q8||Strategy review and survivability assessment|
|Executive Track ends|
|Q9||Cost of delay in depth: market payoff functions, delay cost functions, probable cost of delay in starting, urgency, optimal start date and class of service guidance|
|Q10||Real options, using options to manage under conditions of uncertainty, implications of uncertainty and options on organizational design|
|Q11||Embedded options, complex sequencing, custom risk assessment frameworks in more depth, shaping demand with policy|
|Q12||Shaping demand with capacity allocation|
|Q13||Risk hedging, dynamic WIP constraints, prioritizing market segments|
|Product Manager Track ends|
|Q15||Mathematical properties of time in process, probabilistic forecasting of deliveries and projects|
|Q16||Labour pool liquidity, system liquidity|
|Q17||Volatility, turbulence, squeezes, Fit-for-Purpose case study, scaling, contrasting approaches to managing dependencies|
|Q18||Enabling capacity planning with Kanban cadences, options for dealing with irrefutable demand|
|Q19||Dependencies: summarizing various types of dependencies and various options for managing them (learned throughout the class)|
|Q20||Dynamic capacity reservation systems|
January 21-25, Toronto, Canada
An opportunity for experienced Kanban method users to earn the Accredited Kanban Trainer (AKT) status and teach others.
February 25-26, Bilbao, Spain
Learn how to apply the Fit-for-Purpose (F4P) framework in your business. Taught by David J Anderson and Alexei Zheglov, co-authors of the new book, Fit for Purpose: How Modern Businesses Find, Satisfy & Keep Customers
March 18-22, Toronto, Canada
The deepest immersion into Kanban. A ten-year tradition in developing Kanban coaches, experts and leaders
SOLD OUT and completed
April 29-May 3, Seattle, USA
The full program includes:
June 3-7, Bilbao, Spain
The full program includes:
June 12-15, Mayrhofen, Austria
A gathering of top experts and users of the Kanban method to explore, challenge, connect and advance the state-of-the-art of Kanban. Alexei will be there
17-21 июня, Минск, Беларусь
Если ваша страна - Россия, Украина, Беларусь, Казахстан, Грузия или одна из "новых" стран Восточной Европы и вы хотите учить других Канбан-методу хорошо, вам больше не нужно ехать куда-то далеко, чтобы получить аккредитацию Канбан-тренера (AKT) от Lean Kanban University (LKU). Начиная в 2019 году, тренинг Kanban TTT можно пройти в Минске.
September 16-19, Bilbao, Spain
ESP "Lite": four distinct one-day workshops. Each focuses on one specific problem area -- which one is the most important to you?
Registration will open soon
15-19 июля, Минск, Беларусь
Возможность пройти обучение Канбану с Алексеем Жегловым:
23-27 сентября, Минск, Беларусь
Если ваша страна - Россия, Украина, Беларусь, Казахстан, Грузия или одна из "новых" стран Восточной Европы и вы претендуете на роль эксперта в Канбан-методе и эффективных эволюционных переменах в компаниях - это Ваш класс в 2019 году. За ним больше не нужно ехать куда-то далеко. Мастер-класс KCP также настоятельно рекомендуется тем, кто уже имеет тренерскую аккредитацию (AKT) или собирается её получить
Toronto, Canada. Three-day class. In the second half of 2019
Минск, Беларусь - 3-дневный класс во 2-ой половине 2019 г.