Enterprise Services Planning

(five-day certified modular training program)

Enterprise Services Planning (ESP) is a framework of tools that leaders of 21st Century knowledge-work enterprises can apply to their strategic and capacity planning. ESP is often described as the equivalent of MRP for a professional services business. Such businesses employ many educated professionals, who think for a living, perform largely invisible work, and deliver mostly intangible products and services to customers. Such businesses are increasingly exposed to VUCA - the conditions of volatility, uncertainty, complexity and ambiguity. Does this sound like your enterprise? ESP can help!


ESP complements the delivery capabilities generated by Kanban "from the middle" and agile approaches "from the bottom up"  and connects them "at the top" with the models and tools you need to manage on enterprise level. When our firm delivers this training program, your instructor will be one of the ESP originators and a co-author of the new book, Fit-for-Purpose: How Modern Businesses Find, Satisfy & Keep Customers


Who Should Attend

  • The ESP Executive Track (two days: Monday-Tuesday) offers executives new options and tools to lead their enterprises in the world of VUCA
  • The ESP Become-an-Expert Track (full week) additionally immerses managers and change agents into practical tools needed to support this mission



ESP is a five-day immersive training program divided into five modules.  Depending on your role in your company, you can take individual modules or the entire program.

Module 1 - Strategic Planning: Fitness for purpose, Organizational Risk and Alignment

Module 2 - Product and Portfolio Management I: Cost of Delay and Business Risk Assessment

Module 3 - Product and Portfolio Management II: Shaping Demand and Hedging Risk

Module 4 - Project Planning and Forecasting: Data, Metrics, and Delivery Risk

Module 5 - Scaling and Managing Dependencies: Achieving Enterprise Alignment and Predictability

The most recommended combinations are:

  • Modules 1 & 2 (the Executive Track)
  • Modules 2 & 3 (product managers)
  • Modules 2, 3 & 4 (product managers interested in lean data analytics, functional managers and directors)
  • Modules 4 & 5 (project and line managers) 

When and Where Is the Next ESP Training?

November 20-24 Germany Munich
December 11-15 USA Tampa
TBA USA San Francisco
TBA Canada Toronto


This training class is certified by Lean Kanban University as ESP level training. Participants receive standard LKU certificates of class completion.


  • Modules 1 & 2: previous Kanban experience or KMP I class attendance is recommended but not required
  • Module 3: previous Kanban experience or KMP I class attendance is strongly recommended but not required; Module 2 is strongly recommended but not required
  • Module 4: KMP II class completion or knowledge of the full Kanban method is required; experience with process metrics, particularly lead time, and a certain comfort level with math and statistics are required
  • Module 5: KMP II class completion or knowledge of the full Kanban method is required; completion of Modules 2, 3 and 4 is recommended, but not required


ESP, like all of the Lean Kanban curriculum was created through collaboration of leading experts and validated many training classes around the world.

You get pragmatic, actionable guidance you can implement in your organization next week - because it doesn't require permission, a large budget or getting others to change.

You get a top North American trainer who:

  • is a long-time user and coach of the Kanban method
  • made original contributions to the ESP
  • co-authored the book: Fit-for-Purpose: How Modern Businesses Find, Satisfy & Keep Customers. Fit-for-Purpose is a key strategic element of ESP.
  • was one of the first Accredited Kanban Trainers to earn the ESP accreditation
  • is respected in Kanban communities around the world


  • Substitutions of participants are allowed anytime until the start of the class
  • Refunds are provided as follows: 35 days or more, 100%; 15 days or more, 50%
  • The organizer reserves the right to cancel classes if registrations are insufficient.


Take this training program with a different firm - search Lean Kanban University worldwide training listings.