Enterprise Services Planning

(five-day certified modular training program

Who Should Attend

Managers of all levels and executives responsible for running a modern complex professional-service enterprise.

What You'll Learn

Enterprise Services Planning (ESP) is a management system for professional services work, including technology business, that encourages improved delivery and better customer satisfaction. 

Over the past 10 years, Kanban has driven significant gains in on-time delivery of professional services work. Organizations using Kanban have achieved results such as a 400% increase in delivery rate, and 50% to 90% drops in lead time.

The time has come to manage portfolios, strategy, and daily activities in alignment with this improved delivery capability. Your business is an ecosystem of interdependent services, each of which can be improved. Your organization can reach a new level of coordination and agility to respond rapidly to changing market conditions. 

Agenda

ESP is a five-day immersive training program divided into five modules.  Depending on your role in your company, you can take individual modules or the entire program.

Module 1 - Strategic Planning: Fitness for purpose, Organizational Risk and Alignment

 

Module 2 - Product and Portfolio Management I: Cost of Delay and Business Risk Assessment

Module 3 - Product and Portfolio Management II: Shaping Demand and Hedging Risk

Module 4 - Project Planning and Forecasting: Data, Metrics, and Delivery Risk

Module 5 - Scaling and Managing Dependencies: Achieving Enterprise Alignment and Predictability

The most recommended combinations are:

  • Modules 1 & 2 (executives)
  • Modules 2 & 3 (product managers)
  • Modules 2, 3 & 4 (product managers interested in lean data analytics, functional managers and directors)
  • Modules 4 & 5 (project and line managers)

 

When and Where Is the Next ESP Training?

November 20-24 Germany Munich
November 6-10 Canada Toronto

Certification

This training class is certified by Lean Kanban University as ESP level training. Participants receive standard LKU certificates of class completion.

Prerequisites

  • Modules 1 & 2: previous Kanban experience or KMP I class attendance is recommended but not required
  • Module 3: previous Kanban experience or KMP I class attendance is strongly recommended but not required; Module 2 is strongly recommended but not required
  • Module 4: KMP II class completion or knowledge of the full Kanban method is required; experience with process metrics, particularly lead time, and a certain comfort level with math and statistics are required
  • Module 5: KMP II class completion or knowledge of the full Kanban method is required; completion of Modules 2, 3 and 4 is recommended, but not required 

Advantages

ESP, like all of the Lean Kanban curriculum was created through collaboration of leading experts and validated many training classes around the world.

You get pragmatic, actionable guidance you can implement in your organization next week - because it doesn't require permission, a large budget or getting others to change.

You get a top North American trainer who:

  • is a long-time user and coach of the Kanban method
  • made original contributions to the ESP
  • was one of the first Accredited Kanban Trainers to earn the ESP accreditation
  • is respected in Kanban communities around the world

Policies

  • Substitutions of participants are allowed anytime until the start of the class
  • Refunds are provided as follows: 35 days or more, 100%; 15 days or more, 50%
  • The organizer reserves the right to cancel classes if registrations are insufficient.

Alternatives

Take this training program with a different firm - search Lean Kanban University worldwide training listings.