Managers of all levels and executives responsible for running a modern complex professional-service enterprise.
Enterprise Services Planning (ESP) is a management system for professional services work, including technology business, that encourages improved delivery and better customer satisfaction.
Over the past 10 years, Kanban has driven significant gains in on-time delivery of professional services work. Organizations using Kanban have achieved results such as a 400% increase in delivery rate, and 50% to 90% drops in lead time.
The time has come to manage portfolios, strategy, and daily activities in alignment with this improved delivery capability. Your business is an ecosystem of interdependent services, each of which can be improved. Your organization can reach a new level of coordination and agility to respond rapidly to changing market conditions.
ESP is a five-day immersive training program divided into five modules. Depending on your role in your company, you can take individual modules or the entire program.
Module 1 - Strategic Planning: Fitness for purpose, Organizational Risk and Alignment
Module 2 - Product and Portfolio Management I: Cost of Delay and Business Risk Assessment
Module 3 - Product and Portfolio Management II: Shaping Demand and Hedging Risk
Module 4 - Project Planning and Forecasting: Data, Metrics, and Delivery Risk
Module 5 - Scaling and Managing Dependencies: Achieving Enterprise Alignment and Predictability
The most recommended combinations are:
This training class is certified by Lean Kanban University as ESP level training. Participants receive standard LKU certificates of class completion.
ESP, like all of the Lean Kanban curriculum was created through collaboration of leading experts and validated many training classes around the world.
You get pragmatic, actionable guidance you can implement in your organization next week - because it doesn't require permission, a large budget or getting others to change.
You get a top North American trainer who:
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