Kanban Management Professional

(two-day certified training)

Who Should Attend

This class is for those who:

  • have experience applying the Kanban method in their organizations
  • desire to keep momentum beyond the initial improvements realized from the Kanban system introduction
  • need to ensure better products and services lead to higher customer satisfaction and business performance
  • want to grow a learning organization, where many such services connect and interact

Your classmates may include first and second line managers, project managers, product managers, experienced individual contributors and technical experts, scrum masters, business unit leaders, C-level executives, their improvement coaches and consultants.

What You'll Learn

Broad themes:

  • Deeper Kanban practices to sustain evolutionary improvements
  • Getting to pull at the enterprise scale
  • Organizational feedback loops enabled by Kanban cadences
  • Several important models for finding and validating improvements – "improvement technologies"

In a bit more detail:

  • Why evolutionary change may be more appropriate for your company than managed change
  • How to identify and approach emotional and rational sources of resistance to change
  • How proto-Kanban systems aren't "incorrect ways to do Kanban", but rather evolutionary Kanban forms that bring real benefits to companies
  • A relatable enterprise-level Kanban case study
  • How to be deliberate at making important business commitments
  • Deeper definitions of the Kanban method and their appropriate interpretations in context
  • Seeing your enterprise as a network of services that can improve together
  • Implementing the Delivery Set of Kanban cadences, particularly the replenishment meeting, multiple-levels of standups and delivery planning
  • How to design service delivery reviews (SDR) and Ops Reviews (this begins the Improvement Set of Kanban cadences)
  • Identifying, managing, eliminating, mitigating sources of delay
  • Managing dependencies between services
  • Understanding and managing the sources of variability present in your processes
  • Conducting risk reviews (this completes the Improvement Set of Kanban cadences)
  • Dealing with bottlenecks in high-variability creative processes
  • Applying an economic model to find waste in projects

We teach the class with many interactive exercises, customizing them to maximize the pragmatic takeaways. Sources of delay? We find them in your process!

When Is the Next Class?

April 18-19 Canada Montreal
June 21-22 Canada Toronto
2018 TBA Canada Waterloo
2018 TBA Canada Montréal

Daily Schedule

Each day includes four intensive 90-minute sessions. With proper breaks between the "quarters" as well as the lunch breaks, it takes about eight hours to complete each day's agenda. Here's the approximate schedule:

9:00-10:30 Class session (Q1)
10:30-11:00 Break 
11:00-12:30 Class session (Q2)
12:30-1:30 Lunch
1:30-3:00 Class session (Q3)
3:00-3:30 Break
3:30-5:00 Class session (Q4)

The schedule doesn't have to be 9 to 5. We adapt to local conditions and shift this eight-hour frame accordingly.

Syllabus

Here's the approximate day-to-day agenda of the five days of Enterprise Services Planning training.

Q1 Motivation for the Kanban method, proto-Kanban evolutionary forms
Q2 Multi-service Kanban case study, commitments
Q3 Interpretation of Kanban practices in-context, seeing services
Q4 Kanban cadenses: service delivery set
Q5 Service delivery reviews (SDR), ops reviews
Q6 Models for improvement, sources of delay, dependencies between services
Q7 Managing variability, blocker clustering, risk reviews
Q8 Bottlenecks, economic costs, evolutionary approach to organizational change and improvement

Certification

This training class is certified by Lean Kanban University as KMP II level training. Participants receive standard LKU certificates of class completion.

 

LKU awards the Kanban Management Professional (KMP) credential to those successfully completed:

Advantages

  • Lean Kanban University's certified training curriculum and teaching methods were created through collaboration of leading experts and validated in hundreds of training classes around the world.
  • You get pragmatic, actionable guidance you can implement in your organization next week - because it doesn't require permission, a large budget or getting others to change
  • You get a top North American trainer, someone who is respected in Kanban communities around the world, a long-time user and coach of the method, and knows the stuff.
  • Private on-site training classes are also available, upon request.

Policies

  • Substitutions of participants are allowed anytime until the start of the class
  • Refunds are provided as follows: 35 days or more, 100%; 15 days or more, 50%
  • The organizer reserves the right to cancel classes if registrations are insufficient.